Frequently Asked Questions
Your contact information, premium selections, and comments are stored on WMBR's private server, and is not publicly available. WMBR will never sell, rent, lease, or give away this information to any person or organization, including M.I.T., for any reason, nor has WMBR ever done so in the past. The reasons we ask for the information we do are as follows:
- To contact you if there is a problem with your pledge entry.
- To mail you our program guides, if you have checked "yes" on the pledge form.
- To mail you your pledge drive premium, if you have requested one.
- For broad statistical studies (e.g. geographical breakdowns of the listenership, breakdowns of favorite programs, etc.)
Your credit card information (if you provide it) is not stored with us and in fact never touches our server. See Is my credit card information secure? below.
The best way to reach us – the method that will likely provide the fastest response – is via email. If that doesn't work for you, we can also be reached via
- Telephone: 617-253-8810
- Post: WMBR, Attn: Fundraising, 3 Ames Street, Cambridge, MA 02142
If you have had second thoughts about your donation, we will be happy to refund all or part of it within 60 days of your pledge. If you are unhappy with any premium you may have received. we will be happy to exchange it for a different size or different item (subject to availability), so long as you contact us within 30 days of its receipt. If the replacement item you want is not available we will provide a refund upon request. If you are exchanging an item or requesting a refund, you will be responsible for any costs associated with returning the original premium(s) to us (e.g. return shipping costs).
After many years of many donors requesting this feature, last year we finally started allowing you to divide up a single pledge between multiple shows. Just click on the green plus sign in that section of the pledge form, and a new row will appear in which you can select another program and the amount you wish to pledge towards it. If you change your mind, just click on the red minus sign at the end of that row.
Whether you phone in or pledge online, your credit card information never touches WMBR's servers. It is transmitted securely and directly to Braintree Payments, a PayPal service that is a validated Level 1 PCI DSS compliant provider. If you are comfortable using PayPal, you should trust WMBR's pledge form as well. More information on Braintree's security procedures can be found here.
Please contact us at the email address given below. We promise to reply as soon as possible.